Key themes

In a recent series of interviews with board level directors and network members we have identified the following key themes for this stream:

• Customers - Operational excellence is fast moving beyond just mere process improvement and customer service as well as integration with the customer demand chain becoming higher priorities
  
  
• People - Embedding people change to achieve sustainable results
  
  
• Technology – Technology advances require business structure as well as process changes
  
  
• Globalisation - The sourcing of products and services is undergoing seismic change as countries such as China and India become suppliers, a manufacturing base and customers which impact organisations operations
  
  
• Regulation - Business regulation can impose additional costs but can also be used as an opportunity to drive best practice and develop greater business control

Latest tailored programme offering:
World Class Diagnostic more>

Events

Operational Excellence Annual Review meeting
'Best Practices in Operational Excellence'
Thursday 9 September 2010
more>


Key Speaker Event
Stefano Pessina, Executive Chairman, Alliance boots
Tuesday 30 November more>

Diary dates

Innovation
Thought Leadership Forum
Thursday 7 October

Operational Excellence
Thought Leadership Forum
Wednesday 27 October

More about these and other events


H-I Publication: Open Innovation in Action

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