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In a recent series of interviews with board
level directors and network members we have identified the
following key themes for this stream:
- Customers
- Operational excellence is fast moving beyond just mere
process improvement and customer service as well as integration
with the customer demand chain becoming higher priorities
- People -
Embedding people change to achieve sustainable results
- Technology
– Technology advances require business structure as
well as process changes
- Globalisation
- The sourcing of products and services is undergoing seismic
change as countries such as China and India become suppliers,
a manufacturing base and customers which impact organisations
operations
- Regulation
- Business regulation can impose additional costs but can
also be used as an opportunity to drive best practice and
develop greater business control
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Publication: